Immigration Case Manager

Erie Neighborhood House, a social service agency serving the Chicago metropolitan area and dedicated to promoting a just and inclusive society, is seeking a full-time Immigration Case Manager. Reporting to the Supervising Attorney, the Immigration Case Manager’s basic function is to provide case management support to those interested in applying for an immigration benefit within Erie Neighborhood House’s Citizenship and Immigration Department.

Position Responsibilities

Legal Case Work

  • Assess individuals’ eligibility for immigration benefits at walk-in consultations at ENH and partner sites;
  • Assist individuals with the completion of the appropriate applications;
  • Perform factual and legal research and regularly monitor developments in immigration law and procedure;
  • Explain relevant policies and case procedure to individuals in a way that is understandable;
  • Assist in case management of immigration applicants including but not limited to: maintaining client files, drafting cover letters, preparing application packets, reviewing case files;
  • Follow up on pending case work and maintain communication with clients via phone, email, or mail regarding case updates; 
  • Advocate for clients before USCIS.

Administrative Support

  • Represent department at meetings, conferences, and/or legislative visits when necessary;
  • Provide workshop preparation prior to workshops and logistical support during naturalization or other workshops;
  • Provide legal oversight at monthly naturalization workshops;
  • Train non-legal and/or legal workshop volunteers to complete applications when necessary;
  • Collaborate with other organizations and Erie partners on civic engagement and advocacy activities, i.e. trips to Springfield, rallies, press conferences, etc.;
  • Enter data into and update case management system;
  • Translate documents and serve as interpreter at USCIS interviews;
  • Assist in administrative duties including making copies, filing records, preparing mailings;
  • Collect fees from applicants;
  • Participate in on-going immigration trainings and other professional development;
  • Other duties as requested.

Qualifications and Requirements

  • Bachelor’s Degree required;
  • Written and oral fluency in English/Spanish required;
  • At least 2 years’ experience working in immigration legal services and/or previous Department of Justice (DOJ) accredited representative status at a non-profit organization;
  • Excellent organizational, oral, and written skills;
  • Strong proofreading and detail-oriented research and writing skills;
  • Ability to prioritize and juggle multiple projects simultaneously and independently, often under pressure and in a fast-paced environment;
  • Ability to maintain confidentiality;
  • Ability to stay organized, manage a high volume workload, and work under strict deadlines;
  • Excellent professional judgment and interpersonal skills; 
  • Proficiency in Microsoft Office Suite and case management software require; experience with LawLogix preferred; 
  • Access to reliable transportation and ability to work Saturdays required;
  • Demonstrated commitment to social justice and sensitivity to challenges of the immigrant community.

Erie Neighborhood House is an Equal Opportunity Employer

Accredited by NAEYC & National Afterschool Association; recognized by Board of Appeals (BIA)*
United Way Member


The Basics


Citizenship and Immigration Services

Reports to:

Director of Citizenship and Immigration Services


$30,000-$40,000; 40 hours/week

To Apply

Please forward resume, cover letter, and a list of three professional references by Friday, February 8, 2019, to:

Maria Perez
Director of Human Resources
Erie Neighborhood House
1701 W Superior St
Chicago, IL 60622


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