Workforce Development Program Manager

Erie Neighborhood House, a progressive social service agency serving the Chicago metropolitan area and dedicated to promoting a just and inclusive society, is seeking a full time Workforce Development Program Manager. Reporting to the Director of Community Resources & Education, the Workforce Development Program Manager’s basic function is being responsible for the general management of the department, ensuring compliance with program and funding requirements, program development, personnel supervision, and assisting with securing resources. The primary goals of the department are to coordinate its Pathways to Success (PTS) Program and amplify workforce opportunities through creative partnerships. PTS is the agency’s Bridge Program, designed to link youth and adults with barriers, including limited English and/or work skills, to high quality training programs administered by non-profits, community colleges or proprietary schools. The Workforce Development Program Manager serves as a member of the agency’s management team.

Position Responsibilities

  • Provides high quality management and develops ambitious program goals for workforce development program
  • Oversees PTS program planning, development, implementation and evaluation while working to expand offerings
  • Defines objectives, indicators, & outcomes with Director of Community Resource & Education to ensure program success
  • Responsible for the collection, analysis, and timely reporting of program data on an ongoing basis to share with the Director of Community Resource & Education, the Department of Quality Assurance, and external partners
  • Works with the Development department to prepare and submit proposals and reports including, ICCB, DCEO, and CDBG
  • Works closely with staff to enhance training curriculum, as needed, to keep up with industry requirements
  • In consultation with PTS team, develops strategies to identify, recruit and enroll qualified candidates
  • Coordinates program recruitment, enrollment, retention, and placement in training programs
  • Develops relationships with job training program providers to explore partnership possibilities including external boards, committees, and initiatives, including employer engagement and partnerships
  • Supervises growing staff including: job developer, bridge program instructors, and support staff, including tech promoter program
  • Manages program budget, with Director of Community Resource & Education, and provides recommendations to stay in compliance with agency guidelines, funder requirements, and to encourage a balanced budget
  • Plans participant and community events and coordinates publicity in coordination with Erie’s Communications Department
  • Collaborates with other adult programs and departments to enhance programming, internal and external
  • Attends Manager meetings, All-Staff meetings, funder meetings, and others meetings, as assigned
  • Attends professional development applicable to field and population being served on an ongoing basis
  • Other duties as reasonable and appropriate

Requirements and Qualifications

  • Minimum of 3 years experience in workforce development programs, adult education, vocational training or related programs
  • At least one year of experience in a supervisory role
  • Proficient with Microsoft Suite
  • Bachelor’s degree in education, social work or related field preferred
  • Excellent written and interpersonal skills with fluency in both English and Spanish
  • Ability to work flexible hours, if needed (evening and weekend hours)
  • Demonstrated commitment to adult education, vocational training, and life skills development
  • Experience working with immigrant communities and adult learners
  • Commitment to social justice and sensitivity to the assets and challenges of a diverse group of participants

Erie Neighborhood House is an Equal Opportunity Employer

Accredited by NAEYC & National Afterschool Association; recognized by Board of Appeals (BIA)*
United Way Member


The Basics


Workforce Development

Reports to:

Director of Community Resources and Education


$40,000–$45,000, plus excellent benefits package

To Apply

Please forward resume, cover letter, and a list of three professional references by Friday, May 17, 2019, to:

Melissa Flores
Senior Director of Programs
Erie Neighborhood House
1347 W. Erie St.
Chicago, IL 60642



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